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The International Builders' Show

Best of Houzz 2015 Best of Houzz 2016
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Frequently asked questions

How do I place my Cabinet Hardware order?

Placing an order with us is easy; you can place your order online by adding products to the shopping cart and checking out using PayPal or your credit or debit card. You can also checkout by email and call us with your credit card information. For the trade customers with registered accounts, you can email or fax us a Purchase Order

What is the average time it takes to receive my order once I place it?

Orders are typically shipped within 1-2 business days. The actual shipping times vary depending on the location of the recipient of the order. Typically, shipping time is 5-7 business days, and a lot of orders arrive in 4 business days. Once the order does ship, it is easy to track your package(s) on our "Track Order" page. When calculating shipping times, please keep in mind that weekends and holidays do not count as business days. If you want an expedited shipping, please contact us for a quote.

Can I pick up my online order, or purchase in store instead of shipping?

Yes, our warehouse is located in Southern California in the city of Glendale. 815 W Milford St. Glendale, CA 91203. Our business hours are: Monday - Friday 9:00 AM to 6:00 PM and Saturday 10:00 AM to 3:00 PM. You can add products to the cart online, and checkout using store pick up option. Please email or call us to make sure your order is ready for pick up.

Does Pro Cabinet Hardware offer wholesale prices?

We do offer wholesale quantity discounts to qualified business owners. If you would like to set up an account with us, we would need the following information when you contact us:

  • Business Name
  • Business Address
  • Business Phone and Fax number
  • Company's Business License Number or Federal Tax ID Number
  • Contact Name(s) and Email Address

What methods of payment does Pro Cabinet Hardware accept?

procabinethardware.com accepts most major credit cards (MasterCard, Visa, Discover, American Express), and PayPal as payment. We can also accept echecks, checks, money orders, and fax orders, if the customer calls us to place the order over the phone first. Our customer service representatives will take your check order over the phone and send you a receipt via email. Once we receive your payment and process it, we will process your order for shipment.

Do you ship orders to Alaska, Hawaii or International?

Yes we do. You must contact us via email for shipping charges. Please note that "free shipping" promotion does not apply to locations other than US 48 contiguous states.

Does Pro Cabinet Hardware ship to APO Addresses and P.O. Boxes?

At this time, due to the rigorous paperwork and delivery issues involved, we do not provide shipping to P.O. Boxes or APO addresses. We ask that you provide a physical street address for shipping purposes.

Do I have to pay sales tax on my order?

By Law, Sales Tax is charged on all orders that have a shipping destination in the State of California.

Will procabinethardware.com sell or use my personal information in any way, other than to fill my order and offer me discounts on future orders?

At procabinethardware.com, we respect the privacy of all of our customers. We have an extensive privacy and security policy in place, to view our policy please see "Terms and Conditions" page.

How can I check the status of my order?

We have made it very easy for you to check the status of any order you place with us on procabinethardware.com. Simply open our "Track Orders" page and fill in the information requested.

Can I make a change or Cancel my order once I have placed it?

Due to the volume of orders that we process each day we will do our very best to make changes to your order if you request this service before the product is shipped. Once the product is shipped, and you need to return the product, please follow the return and order cancellation procedures on the "Terms and Conditions" page. If additional items are needed, you can easily place another order with us.

I placed an order and was notified later that an item I ordered was out of stock.

Occasionally, we experience a delay in the updating of our computer system with regard to inventory levels so that items appear to be in stock when they actually are not. If the backorder will result in only a short delay, we will inform you and keep your order open, shipping the item when it becomes available. If the backorder will be for more than several days, we will inform you and ask if you want to cancel the order and issue you a full refund.


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